Our Guarantee
1. If, at any time during the course of our contract, you receive a violation from your health inspector or a citation from the Fire Marshall related to the cleanliness of your exhaust system (the plenum, ducts and roof fans) we will, at no charge:
2. We will arrive on the date and time scheduled. If we cannot keep an appointment for a scheduled cleaning we will deduct $50 from your next cleaning invoice*.
*Arrival guarantee applies to a regularly scheduled cleaning service with contract customers. Due to the nature of hood cleaning, appointments are scheduled within a two hour arrival window. If we need to cancel an appointment we will attempt to give at least a 24 hour notice. Guarantee does not apply to cancellations due to weather conditions which could compromise crew safety (i.e. ice or snow on your roof, lightning, adverse road conditions, etc).
- Contact the agency that issued the violation or citation.
- Return and completely clean the hood system.
- Arrange to be present at the re-inspection.
2. We will arrive on the date and time scheduled. If we cannot keep an appointment for a scheduled cleaning we will deduct $50 from your next cleaning invoice*.
*Arrival guarantee applies to a regularly scheduled cleaning service with contract customers. Due to the nature of hood cleaning, appointments are scheduled within a two hour arrival window. If we need to cancel an appointment we will attempt to give at least a 24 hour notice. Guarantee does not apply to cancellations due to weather conditions which could compromise crew safety (i.e. ice or snow on your roof, lightning, adverse road conditions, etc).
